General FAQ
- What should I do if the camera or microphone icon shows with a exclamation mark?
- The initiator has turned on the cloud whiteboard, why can't the participant enter the cloud whiteboard?
- I have RemoteGo software installed, but when I click the cloud whiteboard link, the message shows "I am not a RemoteGo user", what should I do?
- Why can't others see my handwriting when I share a specific window on the remote conference software?
- Why do I see the error message "Failed to find the tablet, RemoteGo will not be available" when I open the RemoteGo software? How to deal with it?
- The RemoteGo software cannot work properly on my Mac, what should I do?
- When installing on Mac, it pops up a message that the installer cannot be opened, what should I do?
- Why is the system menu instead of the RemoteGo menu showed when I click the right mouse button?
- Why the brush strokes look like a pencil?
- How to use RemoteGo to do screen recording?
- How to use the "Whiteboard for Discussion" function?
- How to set the hotkeys of RemoteGo
- What Should I do when I see Error Id: Blocked by antivirus？